Return Policy
Last updated: September 11, 2023
Welcome to the "Semences du Portage" website. This page informs you about our current return policy.
Right of withdrawal
In accordance with current legislation in Quebec, you have the right to return any unopened product within 7 days of receiving your order, provided that this product does not fall within the exceptions mentioned below.
Exceptions
Exceptions include:
Perishable products
Products that cannot be returned for hygiene reasons
Products sold on sale
Product condition
Returned products must be in their original, unused condition and in their original packaging.
Return costs
Return shipping costs are the responsibility of the buyer, unless the product received is defective or not as described.
Refund
Once the product is received and inspected, we will process the refund to the original payment method.
How to make a return
To make a return, please contact us at info@semencesduportage.com to obtain a return number and further instructions.
This return policy is in accordance with the minimum requirements imposed by law in Quebec. For any questions, please contact us at info@semencesduportage.com.
Private data management policy
Last updated: September 11, 2023
Welcome to the "Semences du Portage" website. This policy aims to inform our users ("you") about how we collect, use, and protect your personal data.
Data collection
We collect information when you:
Create an account on our site
Place an order
Subscribe to our newsletter
Contact customer service
The data collected includes your name, email address, phone number, shipping and billing address, and payment information. It is securely hosted on Shopify.
Use of data
Your data is used for:
Process your orders
Improve our site and services
Communicating with you
Comply with our legal obligations
Data sharing
We do not sell not your personal information to third parties, except as provided by law. Some data is transferred to service providers who contribute to the operation of our site (e.g., payment, customer service management, sending automated emails, etc.). These partners are carefully chosen to ensure the security of your data.
Data security
We implement various security measures to protect your personal data, such as the use of secure transfer protocol (HTTPS) and secure payment methods.
Cookies
Our website uses cookies to improve your user experience. You can disable cookies in your browser settings, but this may affect some of the website's functionality.
Your rights
In accordance with applicable legislation, you have the right to access, modify, and delete your data. You can exercise these rights by contacting us at info@semencesduportage.com.
Changes
We reserve the right to update this policy at any time. You are encouraged to check this page regularly for any changes.
Contact
For any questions regarding this privacy policy, please contact us at info@semencesduportage.com .
Terms of Use
Last updated: September 11, 2023.
Welcome to the "Semences du Portage" website (the "Site"), operated by Semences du Portage SENC ("we", "us", "our"). The Site offers an online sales platform for seeds and related products.
Acceptance of the conditions
By accessing this Site, you agree to comply with these Terms of Use and the laws and regulations applicable in Quebec and Canada. If you do not agree to these terms, you must immediately cease all use of the Site.
Changes to the Terms
We reserve the right to modify or replace these terms at any time. It is your responsibility to check this page periodically for changes.
Products and Services
Products or services listed on our site are subject to change without notice, and may vary in quantity and availability.
Orders
By placing an order on the Site, you warrant that all information you provide is accurate and complete.
Price and Payment
All prices are in Canadian dollars (CAD). We reserve the right to change prices at any time.
Delivery
We deliver worldwide. Delivery costs and times will be specified at the time of ordering.
Returns and Refunds
You have the right to return any unopened product within 7 days of receipt, in accordance with the laws in force in Quebec. Return shipping costs are the responsibility of the buyer.
Limitation of Liability
The Site and all its elements are provided "as is". We do not guarantee that the Site will be free from errors or interruptions.
Applicable law
These conditions are governed by the laws of the province of Quebec and the applicable laws of Canada.
Contact
For any questions regarding these conditions, please write to us at info@semencesduportage.com.
To learn more about our delivery policy, click here .
To contact us, please write to info@semencesduportage.com
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